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Return Policy

It’s OK to Change Your Mind! Click for Returns Form

  1. If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 30 days from the date of purchase.
  2. A Returns Form with your order number is required for all returns and exchanges.
  3. We will not refund returns that do not include a Returns Form and your order number
  4. We will only accept returns for partially used items. You cannot return an item that contains less than 50% of the original contents.
  5. Buyer is responsible for the shipping costs associated with a return
  6. If a shipment is returned to us due to an incorrect or undeliverable address that you submitted to us, you will be responsible for the shipping fees in order to have the shipment resent to you. ProDerma Light is not responsible for undeliverable shipments due to incomplete or incorrect address that you supplied.

 

Returning a Damaged or Defective Item

  1. In order to qualify for a refund or exchange, all damaged or defective products must be reported within 2 days from the date of delivery.
  2. If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges. In such case we will send you returns shipping label.
  3. To obtain a refund for a damage or defective item, the item must be returned to us, unopened, unused with the protective seal of the product still intact.

 

REFUNDS POLICY

  1. Refunds will be issued in the same method of payment as the original payment. No exceptions
  2. We do not refund shipping fees.
  3. We will not refund returns that contain less than 50% of the original contents
  4. We will not refund for items claimed to be lost or stolen if tracking number shows that they were delivered.
  5. Refunds will be issued within 21 business days after your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account.
  6. For international customers, please note that ProDerma Light will not reimburse or refund for any import duties, fees and taxes charged by the government of your country.